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Privacy Policy

At FairGo Casino Australia (“we”, “us”, “our”), your privacy matters. This Privacy Policy explains how we collect, use, store, share, and protect your information when you browse our website, create an account, or use our services. By accessing our platform, you agree to this Policy.

1. Information We Collect

We collect information to deliver, secure, and improve our services:

  • Personal Data: name, date of birth, address, email, phone number, account credentials.
  • Financial Data: payment method details for deposits/withdrawals (e.g., card details, e-wallet IDs, crypto wallet info).
  • Gaming & Account Data: gameplay history, preferences, bonuses claimed, transaction records, responsible-gaming settings.
  • Technical Data: IP address, device identifiers, browser/OS, language, time zone, usage logs.
  • Verification Data (KYC): ID documents (e.g., passport/driver’s licence), proof of address.
  • Communications: messages to support, feedback, survey responses, marketing preferences.

2. How We Use Your Information

  • To create, verify, and manage your account.
  • To process deposits, withdrawals, bonuses, and rewards.
  • To provide customer support and service notifications.
  • To personalise content, offers, and in-product experiences.
  • To comply with legal, regulatory, anti-fraud, and anti-money-laundering obligations.
  • To monitor service performance, maintain security, and prevent abuse.
  • To send marketing communications if you opt-in (you can unsubscribe anytime).

3. Cookies & Tracking

We use cookies, pixels, and similar technologies to enable core features, remember preferences, analyse traffic, and deliver relevant promotions. You can manage cookies in your browser settings; disabling some may affect site functionality.

4. Data Sharing & Disclosure

We may share your data with trusted parties that help us operate our services:

  • Payment processors & banks to complete transactions securely.
  • Service providers for hosting, security, analytics, customer support, and marketing (under confidentiality agreements).
  • Regulators and authorities where required by law, licensing, or to protect our rights and users.
  • Fraud prevention and AML partners to detect and prevent illegal activity.

We do not sell your personal information to third parties.

5. Data Security

  • Transport-layer encryption (e.g., SSL/TLS) for data in transit.
  • Secure infrastructure, monitoring, and access controls.
  • Periodic audits and reviews of security practices.
  • Least-privilege access for staff handling personal data.

6. Your Rights

Subject to applicable laws, you may have the right to:

  • Request access to, or a copy of, your personal data.
  • Request correction of inaccurate or incomplete data.
  • Request deletion of your data (where legally permissible).
  • Object to or restrict certain processing activities.
  • Withdraw consent for marketing communications at any time.
  • Lodge a complaint with a relevant data protection authority.

7. Data Retention

We retain personal data only for as long as necessary to provide services, meet legal/regulatory obligations (including AML/record-keeping), resolve disputes, and enforce agreements. When no longer required, data is securely deleted or anonymised.

8. Third-Party Links

Our website may include links to external sites. We are not responsible for the privacy practices or content of third-party websites. Review their policies before providing personal information.

9. Protection of Minors

Our services are intended for adults only. We do not knowingly collect data from minors. If you believe a minor has provided personal data, please contact us and we will take appropriate steps to remove the information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes take effect when posted on this page with a revised “Last Updated” date. Your continued use of the site after updates indicates acceptance of the revised Policy.

11. Contact Us